Frequently Asked Questions!

Pick your date on our online calendar, add your names and contact details, and we’ll place a soft hold on that date for you right away. No payment and no obligation at this point.

From there, three quick steps turn the hold into a booking: fill out a short intake questionnaire, sign your contract online, and pay your deposit. Holds are released if a step stalls (we’ll send friendly reminders first), so the calendar stays fair for every couple. Once your deposit is in, the date is officially yours.

Your total is split into four equal payments of 25%, and everything is paid in full by your wedding day, so you can relax and enjoy it:

1. At contract signing: your deposit, which locks in your date
2. 60 days before the wedding
3. 30 days before the wedding
4. On your wedding day

Booking closer to the date? Any payment whose date has already passed is simply due when you sign. You can pay each one securely online by card or bank transfer (ACH) through Stripe, right from your client portal, and we’ll send a friendly reminder before each payment is due.

It’s your home base from booking to delivery. In your portal you can fill out your questionnaires, sign your contract, make payments, follow your film’s editing timeline, review your film, and watch and download the final videos. Everything lives in one place, so nothing gets lost in email.

About a month before the wedding, we’ll send a day-of questionnaire for your timeline, key people, must-have moments and music preferences. The week of the wedding, you’ll get an email introducing the videographers who’ll be filming your day, so you know exactly who to look for.

It’s super easy, and it all happens online! Browse our packages, choose your date on our reservation calendar, and we’ll hold it for you. You’ll then get a short questionnaire, your contract to sign online, and a link to pay your deposit, all inside your own client portal. As soon as the deposit is paid, you’re officially booked!

We have multiple teams, so we can often film more than one wedding on the same day. Our reservation calendar shows live availability. If your date is currently held by another couple, you can still reserve it and we’ll add you to the waitlist. If that hold is released, we’ll let you know right away.

Absolutely! Binge-watch our wedding films on our Watch page, or browse every couple we’ve filmed on Past Weddings. It’s a great way to see how we capture different venues across Western New York.

Perfection takes a little time! Turnaround depends on your package: 60–90 days for Silver, 30–60 days for Gold, and 30 days for Platinum. You can follow every step of the edit on the editing timeline in your client portal. If you can’t wait to see the footage (we don’t blame you!), expedited editing is available as an add-on.

We keep it digital and simple. Your films are delivered in your client portal through a private Vimeo player, where you can review them, then watch, share and download every video in full resolution. Raw footage of your entire day (included with Platinum, or available as an add-on) is delivered on a hard drive that we provide.

Here’s how we break it down: your “Main Feature” is a creative highlight film that tells the story of the day. To keep it cinematic and engaging, we don’t put the full 15 minutes of speeches inside it. Instead, we export the full speeches, dances and ceremony as separate, individual videos. You get the best of both worlds! Every package includes the full speeches video; Gold and Platinum also include the full ceremony and first dances videos, which are available as add-ons with Silver.

We sure do! We know how important those vows are. A full ceremony edit is included standard in our Gold and Platinum packages, and you can add it to Silver, so you can relive the “I do’s” forever.

100% yes. Letter readings are the "secret sauce" to a tear-jerker wedding film. We highly recommend carving out time for this; the audio from your letters helps us tell your love story in a much deeper, more emotional way.

We definitely want to know your musical taste! However, we usually ask that you trust our editors with the final selection. This allows us to legally license the music (avoiding copyright bans on social media) and select tracks that perfectly match the pacing and emotion of your footage.

We are there to capture the whole story! Silver includes 8 hours of coverage, Gold 10 hours and Platinum 12 hours, so we catch every main event. If the party is still going strong and you want us to stick around, you can add extra coverage at $100 per videographer per hour, with a 2-hour minimum.

We typically don’t film weddings with a single videographer. Having two or more shooters is how we catch every angle and reaction and deliver the quality we’re known for. If budget is a concern, just reach out at hello@lenscape.co and we’ll set up a private consultation to find an option that works for you.

We know life happens. Your deposit (the first 25% payment, made when you sign your contract) locks in your date on our calendar and is non-refundable. If you cancel after making your second 25% payment, and before any further payments, we’ll refund that second payment.

Yes, we love to travel! While we call Western New York home, we’re happy to film destination weddings. Additional fees for travel and accommodations apply. Just let us know where you’re headed and we’ll put together the details.

We love meeting our couples! If you’re local to WNY, we can grab a coffee. However, we know wedding planning is busy, so for maximum flexibility, we typically schedule video calls to walk through the details.

Lenscape was founded in 2015. Since then, we’ve built a team of veteran wedding videographers who know the ins and outs of almost every venue in the Buffalo and Rochester regions. You’re in experienced hands!

We don’t currently offer discounts for specific groups. Every couple gets the same transparent package pricing, which you can see on our packages.

We love word-of-mouth recommendations! If you refer a new couple to us and they book, you can earn a referral fee of up to $150. This offer is for vendors and past couples.

Are you a creative looking to shoot weddings in WNY? We are always looking for talent! Email us at hello@lenscape.co with your portfolio and a little bit about yourself. Note: you must be based in the Buffalo or Rochester region.